raksasawins Platform Privacy Notice

This page describes what we collect when you use raksasawins and how we keep that data protected. We gather personal information during account registration, deposit processing, and withdrawal requests — your name, address, payment details, and account activity. We also record browsing behaviour, session data, and device information to maintain platform security and comply with financial regulations.

Our approach to data handling is straightforward: we collect only what we need to verify your identity, process your transactions, and safeguard the platform from fraud. We do not sell your personal information to third parties for marketing or profit. We store your data on encrypted servers and restrict access to our compliance and security teams. Your privacy on raksasawins is not negotiable; we treat it as a core operational responsibility.

This notice explains our data practices in plain language — what we collect, how we use it, how long we keep it, and what rights you have. If you have specific questions after reading this page, our support team can provide additional detail or clarification on any policy aspect.

What We Collect on raksasawins

We collect personal information in several categories. During registration, we ask for your name, email address, phone number, date of birth, and account username. For Know Your Customer (KYC) verification, we request a government-issued ID (national ID card or passport) and proof of address (utility bill, bank statement, or rental agreement). We upload these documents to encrypted storage and verify them against official records to confirm your identity.

When you deposit or withdraw funds, we record your payment method — your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet details, or mobile banking, local payment, online payment, e-wallet virtual-account information. We also log transaction dates, amounts, and settlement status. This data is necessary for financial compliance and fraud detection. We never store your complete payment credentials (e.g., full card numbers); payment processors handle sensitive payment data separately from raksasawins systems.

We also collect account activity logs — which markets you engage with, when you log in, your device type and IP address, and your browser type. This information helps us detect unauthorised access, improve platform performance, and troubleshoot technical issues. We may also track cookies on your browser to maintain session continuity and remember your preferences (language, timezone, notification settings).

Data retention on raksasawins

We retain your personal information for as long as your raksasawins account remains active. If you close your account, we retain certain data (transaction history, KYC documents) for a minimum of five years to comply with financial regulations and anti-money-laundering laws. After this retention period, we delete or anonymize your data unless legal obligations require longer storage.

Account activity logs (login records, IP addresses, session data) are typically retained for one to three years. We use this data to investigate disputes, track security incidents, and analyse platform usage patterns. Older logs are automatically purged to free storage resources.

Registration data

Name, email, phone, date of birth — retained for account lifetime plus five years post-closure for regulatory compliance.

KYC documents

ID scans and address proof — retained for five years post-account-closure per financial regulations.

Transaction records

Deposit and withdrawal history — retained indefinitely on your active account; five years post-closure for audit purposes.

Session and device logs

Login timestamps, IP addresses, browser type — retained for one to three years for security analysis.

How we use your data

We use your personal information for account management and customer support. We contact you via email or phone to confirm deposits, notify you of withdrawal status, or alert you to account security events. We never solicit payment information via unsolicited calls or messages — all legitimate raksasawins communications originate from our verified channels.

We also use your data for compliance verification. During regulatory audits or investigations into suspected fraud, we may share necessary information with financial authorities or law enforcement. We disclose data only when legally required and never for marketing or commercial purposes outside raksasawins operations.

Your Rights and Our raksasawins Commitments

We do not sell your data, do not share it with advertisers, and do not use it for any purpose beyond account management and regulatory compliance.

You have the right to request access to your personal data on raksasawins. If you want to see what information we hold about you, contact our support team with your account email. We will provide a summary of your registration details, transaction history, and device logs within a reasonable timeframe (typically a few business days).

You can also request correction of inaccurate information. If your address, phone number, or other personal details have changed, update them in your account settings. If you notice errors we entered incorrectly, contact support with corrections and we will update our records.

You have the right to request account closure and associated data deletion. Once you close your raksasawins account, we immediately deactivate it and restrict access. We retain transaction history and KYC documents for five years per regulatory requirements, but we do not retain or reactivate any marketing or promotional data. After the five-year retention period, we delete or permanently anonymize your data.

Third-party processors on raksasawins

We use third-party service providers to process data on our behalf. Payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions) receive transactional data necessary to complete deposits and withdrawals. These processors are bound by confidentiality agreements and process data only as instructed by raksasawins. We do not control their data retention or security practices, but we select providers that meet our compliance standards.

We also use cloud infrastructure providers to store encrypted account data and transaction logs. Our servers may be physically located outside Indonesia (for example, in Singapore or other regional data centres). We maintain encryption and access controls regardless of server location. If you have concerns about overseas data storage, note that this is a standard practice for online platforms operating across multiple regions.

We do not share your account balance, transaction history, or betting activity with any external analytics, advertising, or data-mining company. We process your data only internally on raksasawins systems or with our selected compliance and payment processors.

Cookies and tracking on raksasawins

Our website uses cookies to maintain your login session, remember your language and timezone preferences, and protect against security threats (e.g., cross-site request forgery tokens). These cookies are necessary for raksasawins to function; you cannot disable them without losing platform access. We also use browser analytics tools (such as Google Analytics, if applicable) to measure page traffic and identify technical issues — this data is anonymized and does not include personal identifiers.

Third-party cookies from external services (e.g., payment processors' fraud-detection tools) may also be set on your device. We have no control over these cookies; consult those third parties' privacy notices if you have concerns about their tracking practices.

Security practices on raksasawins

We protect your data using industry-standard encryption (TLS/SSL for data in transit, AES-256 for data at rest). We restrict server access to authorised staff only, use multi-factor authentication for admin accounts, and conduct regular security audits. We also monitor for suspicious activity — unusual login patterns, failed verification attempts, or rapid withdrawal requests — and may flag your account for manual review.

Despite these safeguards, no system is non-specific info secure. If we detect a data breach affecting raksasawins, we will notify affected users and relevant authorities as legally required. We recommend using a strong, unique password; enabling multi-factor authentication if available; and never sharing your raksasawins login credentials with anyone.

Jurisdiction and policy changes

raksasawins operates under the laws and regulations applicable to our licensing and operational jurisdiction. We comply with data protection standards in our operating regions and may adjust our practices if regulations change. We also reserve the right to update this privacy notice if our data practices evolve. We will notify you of material changes via email or in-app notification at least 30 days before they take effect.

Our commitment to protecting your privacy on raksasawins remains constant: we collect only necessary data, store it securely, and use it only for account management, transaction processing, and compliance. We respect your right to privacy and treat your personal information with the caution it deserves. If you have additional questions about our data practices, contact our support team for clarification or more detailed information on any aspect of this notice.